Popular Articles
Change Billing Information
You can change your billing information at any time simply by calling us prior to your next billing cycle. We accept MasterCard, Visa, American Express and PayPal as forms of payment. Checks are only accepted upon prior approval and as pre-payment ...
Why did you charge my credit card without me knowing?
To put it simply, we didn't and we don't. Each and every one of our clients knows exactly who we are and exactly what they are paying for. In our over 20 years of doing business online, we have never had a single billing error. And, if you aren't our ...
I Can't Get To My Website
Due to the nature of the Internet and servers, it is possible that there is a temporary problem in the network. If we are the host of your website, you can rest assured that our techs are working on the issue. We have alarms that go off the instant ...
How To Communicate with Online Biz Direct
Submit a Ticket - If you need to contact us for any reason, it's best to submit a ticket to our help desk right here. It's the fastest way to get an answer or a solution to any issues. By Email - You can also submit any questions that you have by ...
I have to pay to talk to you on the phone?
We do love to chat with our clients. But if your call is not an emergency tech support issue, then yes you will be charged for our phone time. Why? Because we are primarily a consulting agency and phone time is the product that we sell. We offer a ...