How To Communicate with Online Biz Direct
Submit a Ticket - If you need to contact us for any reason, it's best to
submit a ticket to our help desk
right here. It's the fastest way to get an answer or a solution to any issues.
By Email - You can also submit any questions that you have by sending an email to support at onlinebizdirect dot com. A ticket will be created at our help desk and we will be in contact with you to quickly work through any issues.
By Phone - If you are having trouble with a product or service that we provide, you can call our main business number and a ticket will be created for you. Note: Phone calls other than emergency tech support calls will be billed at our normal consulting rates according to your monthly plan.
Wait! I have to pay to talk to you on the phone? If you are calling for a reason other than a technical issue that needs emergency tech support, yes. Your call will fall under the consulting category.
Click here to read more about
consultation phone calls.
Can I text? The short answer is no. Although, our systems can be texted. We generally don't systematically or regularly check our text messages. We don't recommend communicating with us via text message as it could slow the process way down.
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I have to pay to talk to you on the phone?
We do love to chat with our clients. But if your call is not an emergency tech support issue, then yes you will be charged for our phone time. Why? Because we are primarily a consulting agency and phone time is the product that we sell. We offer a ...
What Are Your Business Hours?
Our office hours are 9:00 AM to 5:00 PM Mountain Time, Monday thru Friday, excluding holidays. If you are calling or emailing with questions related to your account or services, you can expect a response within our normal office hours. Our server ...